Refund Policy

Unambiguous and equitable refund terms for assured serenity

Overview

At HistoryAndHeritageHub, we are aware that sometimes plans change, which is why we are committed to having straightforward and transparent refund policies. This document explains when you might be eligible for a refund if you need to cancel a yacht charter service.

Please examine this policy thoroughly prior to making a reservation. By reserving a charter with HistoryAndHeritageHub, you are consenting to these terms for refunds.

Standard Cancellation and Refund Schedule

Over 72 Hours Prior to Charter

100% Refund

Eligible for: Complete refund excluding processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be officially requested either by email or phone

24-72 Hours Before the Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: A valid reason is necessary; administrative expenses apply

Fewer than 24 Hours Before the Charter

No Refund

Eligible for: No refunds are provided

Exception: Situations of emergency may be taken into account

Alternative: Offer of charter credit is at the discretion of our management

Conditions: Documentation required for claims of emergency

Weather-Related Cancellations

Our Commitment to Safety

Our primary concern is safety. If our certified captain determines that conditions are unsafe for sailing, we offer several flexible alternatives:

  • Full Refund: Issued if changing the date is not feasible
  • Rescheduling: You can change your charter to another available date at no extra charge
  • Charter Credit: You receive a voucher that is good for one year from the original date of your charter

Evaluation of the Weather

Our assessment procedures include:

  • Analyses of wind speed and direction
  • Evaluation of wave height and conditions of the sea
  • Forecasts of visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • The skipper's expert safety judgement

Timing for Decisions: Decisions to cancel due to weather will be made no later than 4 hours prior to the intended departure.

Medical Emergency Refunds

Circumstances of Urgency

We recognize that unforeseen medical emergencies can arise. Special consideration may be given in situations such as:

  • Sudden medical conditions or injuries requiring hospitalization
  • Passing of a close relative
  • Calls to military duty or urgent recall
  • Serving on a jury or an official legal notice
  • Natural disasters affecting transportation

Requirements for Documentation

To proceed with emergency refund requests, the following documents are required:

  • Medical certification or hospital records
  • Certificate of death if relevant
  • Military orders in an official capacity
  • Summons from the court or proof of jury service
  • Emergency declarations or travel advisories

Processing: Refunds due to emergencies will be handled within 3-5 business days after we receive the necessary documents.

Cancellations Due to Operational Reasons

Technical Failures

In case the vessel you've been assigned experiences unresolvable technical issues:

  • Substitute Vessel: We'll aim to provide a similar vessel as a replacement
  • Full Refund: Offered when there's no suitable replacement
  • Partial Refund: In case the alternative option has a different price
  • Reparation: We might offer extra compensation for the trouble

Unavailable Crew

In the unlikely event that a qualified crew is not available:

  • A replacement crew will be arranged whenever it is possible
  • Full reimbursement if the charter is unable to proceed
  • Opportunity to reschedule without incurring extra costs

Processing Refunds

Methods of Payment

All refunds will be credited back to the initial method of payment employed for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Check: 3-5 business days

Fees for Processing

Transactions with Credit Cards

A €50 charge applies to cancellations made well in advance of over 72 hours

Processing for Bank Transfers

A €25 charge is applied to all refunds via bank transfer

International Transactions

Additional charges may be levied for international transfers

Issuance of Charter Credits

Conditions for Credit Offerings

In certain scenarios, instead of refunds, we may opt to give credit for charters:

  • Cancellations made with less notice (under 24 hours)
  • Cancellations due to weather
  • Requests to reschedule by the customer’s choice
  • Interruptions in operation

Specifications of the Credit

  • Period of Validity: Credits are good for 12 months from the date of issue
  • Transferable: Credits are not exchangeable among different individuals
  • Worth: The credit is equal to the full value of the charter without deductions for processing
  • Application: The credit can be used on any charter that is available
  • Expiry: There will be no extensions past the 12-month validity

Compensation for Partial Services

Disruptions in Service

If your boating experience is interrupted or cut short by situations we can control:

  • A refund adjusted for the time not used
  • A credit for a future charter of comparable value
  • Bonus services or upgrades may be offered

Disruptions Caused by Guests

If a charter needs to be terminated prematurely due to the behavior of the guests or violations of safety protocols:

  • No return of funds for the remaining time
  • The full charge for the charter is still due
  • Additional costs might apply

Resolving Disputes

If you take issue with the outcome of a refund request, you have the right to:

  • Appeal to our management team for a second review
  • Provide further documents or evidence
  • Seek a resolution via consumer protection bodies
  • Explore legal options according to the jurisdictional laws

How to Initiate a Refund

Step 1: Reach Out

Introduce your request for a refund through:

Step 2: Submission of Details

Ensure to include these details in your approach:

  • Confirmation ID of the booking
  • Date and time of the scheduled charter
  • The basis for cancellation
  • Any relevant supporting paperwork (if applicable)
  • How you would prefer your refund to be processed

Step 3: Assessment and Completion

We will acknowledge receipt of your application within a day, assess it based on this policy, notify you of our conclusion within two days, and execute validated refunds as per the timelines stated earlier.

Pertinent Remarks

  • All requests for refunds must be made through formal written communication
  • Refunds are issued in €, no matter the currency used for the original payment
  • We highly suggest purchasing travel insurance
  • This policy can be amended given notice of 30 days
  • Refunds are subject to the relevant taxes and regulations

Contact Details

If you need to discuss refunds or you'd like to proceed with a refund request:

Department of Refunds
HistoryAndHeritageHub Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 23 74 74
Email: [email protected]
Operating Hours: Monday to Friday, from 9:00 AM until 5:00 PM

Date of the Latest Update: August 23, 2026

Our intention with this refund policy is to be just and clear. We encourage you to familiarize yourself with these terms before making a reservation and to get in touch with any questions.